MURAD COUNSELING, PLLC
Practice Policies
Transparent policies built on respect, ethics, and your rights as a client. Please read this page before your first session.
Private-Pay Therapy
Fees are disclosed before the first session and documented in intake paperwork.
Telehealth Practice
Services are provided through HIPAA-compliant telehealth for clients located in states where Felix is authorized to practice.
Client Rights
Policies include confidentiality, access to records, complaint rights, and Good Faith Estimate information.
SECTION 01
General Practice Policies
Session Structure & Fees
Individual therapy sessions are 50–55 minutes in length. Extended sessions of 80–90 minutes are available upon clinical agreement. All services are provided on a private-pay basis. Fees are disclosed prior to your first session and outlined in your intake paperwork.
Cancellation & No-Show Policy
A minimum of 24 hours advance notice is required to cancel or reschedule a session. Sessions cancelled with less than 24 hours notice, or missed without notice, are charged the full session fee. Exceptions may be considered for genuine emergencies at the clinician’s discretion.
Telehealth Services
All services are delivered via HIPAA-compliant telehealth platforms. Licensed in Texas, Washington, and New Hampshire. Registered to provide telehealth in Florida. Clients must be physically located in a state where Felix is authorized to provide services at the time of each session.
Communication Between Sessions
This practice is not a crisis service. For urgent mental health needs, please contact 988 (Suicide & Crisis Lifeline), 911, or proceed to your nearest emergency room. Brief administrative communication may occur via secure messaging. Clinical concerns are addressed within sessions.
Confidentiality
All information shared in therapy is confidential and protected under state and federal law (HIPAA). Exceptions include imminent risk of harm to self or others, abuse or neglect of a minor or vulnerable adult, valid court order, or other disclosures required by law.
Scope of Practice
This practice does not provide psychological testing, psychiatric medication management, or court-ordered evaluations. Felix Murad holds licensure as a Licensed Professional Counselor-Supervisor (LPC-S) and operates within the scope defined by the Texas State Board of Examiners of Professional Counselors.
SECTION 02
Non-Discrimination & Inclusion Policy
This practice affirms the dignity and worth of every person.
Murad Counseling, PLLC provides services without discrimination on the basis of race, color, national origin, ethnicity, ancestry, religion, sex, gender identity or expression, sexual orientation, age, disability, socioeconomic status, immigration status, or any other characteristic protected by applicable federal or state law.
This practice is affirming and competent in working with LGBTQ+ individuals, couples, and families. Hate speech, harassment, or behavior that demeans another person, including content shared within sessions, will not be tolerated and may result in termination of the therapeutic relationship.
If you have concerns about discriminatory treatment by this practice, you have the right to file a complaint with the Texas Behavioral Health Executive Council, or with the U.S. Department of Health and Human Services Office for Civil Rights (OCR) under applicable federal civil rights law.
SECTION 03
Your Right to Access Medical Records
Under HIPAA (45 CFR §164.524) and Texas Health & Safety Code §241.154, you have the right to access and obtain copies of your protected health information (PHI), including clinical records held by this practice. Texas law and HIPAA provide parallel protections for mental health records, with specific provisions under Texas Health & Safety Code Chapter 611.
Note: Under Texas Health & Safety Code §611.0045(e), a mental health professional may withhold records if disclosure would be harmful to the patient’s health or safety, or to another person. If records are withheld, you have the right to be informed of the reason and to seek review of the decision.
Step 1
Submit a Written Request
Send a signed written request to Felix Murad, LPC-S at the practice email or mailing address. Your request should specify the records requested and the time period covered.
Step 2
Identity Verification
You will be asked to verify your identity. If requesting records on behalf of another individual, you must provide legal authorization, such as power of attorney or guardianship documentation.
Step 3
Fulfillment Timeline
Under Texas law, records must be provided within 15 business days of a valid request. HIPAA requires a response within 30 days, with a possible 30-day extension. A reasonable copying fee may apply under Texas Health & Safety Code §611.0045.
SECTION 04
Your Right to File a Complaint
You have the right to file a complaint against a licensed mental health professional with the relevant state licensing board. Filing a complaint will not affect the services you receive if treatment is ongoing, and you will not face retaliation for exercising this right. Below are the licensing boards with jurisdiction over Felix Murad’s licensure in each state.
Texas
Texas Behavioral Health Executive Council
Texas State Board of Examiners of Professional Counselors
Online: complaints.bhec.texas.gov
Phone: (512) 305-7700
333 Guadalupe, Tower 2, Suite 450, Austin, TX 78701
Governed by 22 TAC §681.41, §681.49, §882.31
Washington
Washington State Department of Health
Mental Health Counselors Program, Health Systems Quality Assurance Division
Online: fortress.wa.gov/doh/providercredentialsearch
Phone: (360) 236-4700
PO Box 47865, Olympia, WA 98504-7865
License type: LMHC
New Hampshire
NH Board of Mental Health Practice
New Hampshire Office of Professional Licensure and Certification (OPLC)
Online: oplc.nh.gov/mental-health
Phone: (603) 271-2152
121 S Fruit St, Concord, NH 03301
License type: LCMHC
Florida
Florida Board of Clinical Social Work, Marriage & Family Therapy and Mental Health Counseling
Florida Department of Health, Division of Medical Quality Assurance
Online: flhealthsource.gov (file complaint portal)
Phone: (850) 488-0595
4052 Bald Cypress Way, Tallahassee, FL 32399
License type: LMHC
SECTION 05
Texas BHEC Complaint Process
Per 22 TAC §881 and Texas Occupations Code §507, the Texas Behavioral Health Executive Council (BHEC) handles complaints against licensed professional counselors in Texas. The following outlines the general complaint process as required by BHEC administrative rules.
01
How to Submit a Complaint
Complaints may be filed online at complaints.bhec.texas.gov or by mail to the BHEC address. The complaint form must include your contact information, the name and license number of the licensee, a detailed description of the conduct, and supporting documentation.
02
Investigation Process
BHEC staff review the complaint for jurisdiction. If the complaint falls within BHEC’s authority, an investigation is opened, the licensee is notified, and BHEC may request records, interview witnesses, or conduct other fact-finding.
03
Possible Outcomes
Complaint resolution may include dismissal, informal settlement, formal reprimand, remedial education, probation, suspension, or revocation of licensure. Outcomes are determined by a panel of the relevant Board within BHEC.
04
Complainant Rights
As the complainant, you have the right to be kept informed of the status of your complaint. Under Texas Gov’t Code §2001.003, if a formal hearing occurs, you may participate in the process.
BHEC Contact
complaints.bhec.texas.gov
(512) 305-7700
333 Guadalupe Tower 2, Suite 450, Austin, TX 78701
Mon–Fri 8am–5pm CT
Practice Accountability
“You should never feel that speaking up will result in worse care. Your rights exist precisely to ensure this practice remains accountable.”
, Felix Murad, LPC-S
SECTION 06
Good Faith Estimate
No Surprises Act, 45 CFR Part 149
Your Right to an Estimate
Under the federal No Surprises Act (effective January 2022), you have the right to receive a Good Faith Estimate of the expected cost of non-emergency healthcare services, including mental health therapy.
Private-Pay Planning
Murad Counseling PLLC is primarily a private-pay practice. A limited number of insurance options may be available depending on the client’s plan, benefits, and platform availability. Superbills may be provided when appropriate. Before beginning services, you will receive a written Good Faith Estimate that includes the expected cost per session, anticipated frequency and duration of services, and the total estimated cost of a course of treatment.
Dispute Rights
If you receive a bill that exceeds your Good Faith Estimate by $400 or more, you have the right to dispute the bill. For more information, visit cms.gov/nosurprises or call 1-800-985-3059.
Questions About These Policies?
If you have questions about any of these policies before scheduling, please reach out. Transparency is part of how this practice is run.
Felix Murad, M.Ed., LPC-S, LMHC, CMHC, NCC | Licensed by the Texas Behavioral Health Executive Council / Texas State Board of Examiners of Professional Counselors | Licensed in Texas, Washington, and New Hampshire. Registered to provide telehealth in Florida.